Questions to ask when outsourcing cleaning and maintenance services
Taking on a cleaning team for your business can save you time, money and stress.
But choosing the right team for the job can be a long process. In order to help you, we have listed some questions you can ask your contract cleaning provider to help you choose the right company for your business.
Do they have experience cleaning in a variety of environments?
Ensure that the cleaning partner you use has experience of working within a variety of environments. Every type of facility requires a different set of skills, products and procedure. Make sure they have experience in a variety of facility types: commercial, medical, educational, industrial, etc.
Can they provide operatives at times to suit your needs?
It is important for them to be flexible and accommodating.
Do they present themselves in a professional manner?
Each team member should take pride in their performance and appearance. The way that the operatives appear should be a positive reflection on your business as a customer.
Are they capable of managing the facilities maintenance?
They should be capable of taking care of the whole package while ensuring quality assurance and good team management.
Do they have trained staff?
The right partner will be the cleaning company that requires their staff to be experienced and trained in various cleaning and maintenance processes to ensure your own and their safety while working.
Is safety paramount to them?
The last thing you want is for cleaning crews to be hurt whilst working in your facility. A team should be trained in all safety procedures relating to COSHH personal protective equipment and manual handling as a minimum.
Do they have a quality assurance program?
A cleaning partner should conduct routine and random inspections to make sure the highest possible level of professional cleaning is being delivered.
Are they insured?
It is in your best interest, as a business owner, to ensure that your cleaning partners are insured for liability.